top of page

Terms and Conditions

Welcome to Golden Crust & Cookie Co. Please read these terms and conditions carefully before placing your order. By ordering from us, you agree to the following:

​

Orders and Payments

  • All orders must be placed and paid in full before preparation begins.

  • Custom orders require advance notice as specified during the ordering process.

​

Refunds and Cancellations

  • Cancellations must be made at least 72 hours prior to the scheduled pickup or delivery time for a full refund.

  • Custom orders are non-refundable once preparation has begun.

  • Refunds or replacements will not be provided for dissatisfaction based on personal taste preferences.

​

Delivery and Pick-Up

  • We offer regional delivery and nationwide shipping.

  • Delivery times are approximate; we are not liable for delays caused by circumstances beyond our control (e.g., traffic, weather).

  • Once delivered or picked up, the responsibility for the product is transferred to the customer.

​

Allergen Information

  • Our kitchen handles wheat, dairy, eggs, nuts, peanuts, soy, and other potential allergens. Cross-contamination may occur despite our best efforts.

  • Customers with severe allergies should exercise caution and contact us directly for more information.

​

Product Care

  • Instructions for storage and handling are provided with our products. We are not responsible for damage caused by improper storage, handling, or transport once the product is delivered or picked up.​

​

Inspirational Photos

  • Custom orders based on inspirational photos are created with the intent to honor the general design and concept. However, due to the handmade nature of our products, exact replication is not possible, and variations will occur.

​

Liability

  • Golden Crust & Cookie Co. is not liable for any health issues or reactions related to allergies, dietary restrictions, or food sensitivities.

  • We are not responsible for damages occurring after the product has been delivered or picked up.

​

Intellectual Property

  • All images, branding, and recipes are the intellectual property of Golden Crust & Cookie Co. and may not be used without permission.

​

​Changes to Terms and Conditions

  • We reserve the right to update these terms and conditions at any time. Customers will be notified of significant changes.​

​

​

bottom of page